Manage Your Changing Face of the New Hotel General Manager

In the olden days, the General Manager was the friendliest face you saw when checking into a hotel. The host supreme, he was entrusted with the task of interfacing with the guests and making them feel at home. He accommodated your wishes, catered to your demands, and made troubles vanish into thin air. A competent General Manager was worth his weight in gold, and made all the difference between a good and great stay at a hotel!Today, however, the genial General Manager is fast transforming into a power tool that takes care of various responsibilities, sometimes simultaneously. Gone are the days when he would stand in deference in the hotel lobby. This Jack-of-all-trades now has his fingers deeply and firmly embedded in not one but many pies and is adept at juggling his many roles with a quiet exterior and charming panache.So what exactly does the new age General Manager do? The short answer to that is ‘Almost everything!’It’s true. From tasting food and ensuring top-notch room service to assuming a leadership role and guiding the team towards the company’s goal, the General Manager’s responsibilities are varied in nature and not restricted to any one division of the hotel.Here’s a more detailed description of what is expected of a General Manager. In addition to overseeing day-to-day options, he’s in charge of…

Building a vibrant organization

Creating a distinctive work environment

Establishing priorities and setting the goals of the company

Spearheading innovative and strategic thinking

Managing human resources and mapping their productivity

Driving the team towards success by setting a personal example

Maintaining the highest standards across all operations
There’s no denying that a General Manager has a lot on his plate. Each responsibility has to be executed with perfection and mistakes are not tolerated kindly in the hospitality industry. Accustomed to fighting fires every day, the General Manager goes around troubleshooting a wide range of problems without batting an eyelid. Safe to say, this job is not everyone’s cup of tea.


What characteristics are desirable in a General Manager?The General Manager is one of the most respectable, demanding, and exacting positions in the industry. Not everybody can do justice to this role. It takes a person with considerable ingenuity to step into those shoes. Here are some of the traits you should look for in a prospective General Manager.The Ability to Multi-taskThis one makes it to the top of my list for obvious reasons. The typical workday of a General Manager is extremely complex since they are required to oversee so many things and. With equal alertness and perspicacity, they have to supervise guest relations, housekeeping, front desk, finances, F&B set up, compliance, employee evaluation, and any events that may be happening in the hotel. Unless he has excellent time management skills and organizational talents, a General Manager will never be able to rise up to the occasion and keep things together.Professional TroubleshootingMost people who land up at a hotel for a lazy getaway are completely oblivious of the chaos playing out behind the scenes. All they see is a haven of peace, luxury, and indulgence functioning like well-oiled machinery, while attends rush to fulfill any wish or demand they may have.All this is possible, in large part, to the General Manager and his common sense, quick thinking, and the creative and practical solutions he comes up with for every day problems that crop up. Anything that can go wrong does go wrong, and it’s the General Manager’s decisiveness that allows him to avert disasters and keep things working like clockwork in the hotel.Adaptability & the Desire to LearnThe hospitality sector is one of the fastest evolving sectors in the world. Technology, policies, government legislation, and local politics all contribute towards the changing of times, and it falls upon the General Manager to foresee these changes and prepare for them.In my experience, the best General Managers are those who welcome the new. Instead of being frightened, they’re curious about the developments taking place in the industry. They’re well-informed and, despite their hectic schedule, they find a way to stay abreast of industry news and trends. By doing so, they ensure that no latest innovation gets by them. They apply their knowledge to work so that their hotel moves with the times and adapts continually.Teaching & MentoringWe’ve already established that a General Manager should constantly be amassing knowledge related to the industry and his position. But it’s also important that he passes on what he’s learned to his team, so that they’re equipped with the necessary skills and knowledge to work efficiently and independently. Few things are more frustrating and draining for him than to micromanage all the tasks that fall in his lap. For the hotel to function optimally, the staff has to display initiative. This can only happen if they’ve been mentored properly and taught how to be resourceful and quick-witted.Like I mentioned earlier, a good General Manager is a valuable asset to any hotel and selecting the right one is no mean task. Given the complex nature of the position, I would always recommend that you ‘grow’ your own executives. This allows you to select from within the ranks and prepare somebody who’s familiar with the working of your hotel for the managerial role.


However, that may not always be possible, and you may have to fall back on traditional ways of searching for someone competent to take over the role of a General Manager.When doing so, keep the following best practices in mind:

Always bring in someone who knows the business, the industry, and the people involved. Unless you’ve got a very small establishment, the General Manager will not be able to learn everything fast enough to carry out his responsibilities competently.

Look beyond the management training courses, seminars, or workshops the candidate may mention on his resume. In my experience, these programs tend to emphasize too much on the importance of formal quantitative tools, which, though relevant, are hardly integral to the job at hand.

Scan the potential candidate for the qualities we talked about earlier. They’re just as important as the qualifications and experience the prospect brings to the table.

Finally, when you find the right candidate and welcome him onboard, allow him /her at least three to six months to collect information, build a network, establish relationships, and set the direction for the team. Do not assign pet projects or specific tasks in this duration. It will be counterproductive and divert attention from his main goals of driving the team to success.A good General Manager is integral to the smooth functioning of a hotel. He works behind the scene to offer a pleasant and hassle-free experience to guests and patrons. On his discretion stands the reputation of the hotel and on his efficiency depends all other divisions. So make sure you invest time and effort in selecting the right candidate for the job, for he’s the one who will lead the establishment to its ultimate vision.

Why Is the Blockchain Technology Important?

Let’s say that a new technology is developed that could allow many parties to transact a real estate deal. The parties get together and complete the details about timing, special circumstances and financing. How will these parties know they can trust each other? They would have to verify their agreement with third parties – banks, legal teams, government registration and so on. This brings them back to square one in terms of using the technology to save costs.

In the next stage, the third parties are now invited to join the real estate deal and provide their input while the transaction is being created in real time. This reduces the role of the middleman significantly. If the deal is this transparent, the middleman can even be eliminated in some cases. The lawyers are there to prevent miscommunication and lawsuits. If the terms are disclosed upfront, these risks are greatly reduced. If the financing arrangements are secured upfront, it will be known in advance that the deal will be paid for and the parties will honour their payments. This brings us to the last stage of the example. If the terms of the deal and the arrangements have been completed, how will the deal be paid for? The unit of measure would be a currency issued by a central bank, which means dealing with the banks once again. Should this happen, the banks would not allow these deals to be completed without some sort of due diligence on their end and this would imply costs and delays. Is the technology that useful in creating efficiency up to this point? It is not likely.

What is the solution? Create a digital currency that is not only just as transparent as the deal itself, but is in fact part of the terms of the deal. If this currency is interchangeable with currencies issued by central banks, the only requirement remaining is to convert the digital currency into a well-known currency like the Canadian dollar or the U.S. dollar which can be done at any time.

The technology being alluded to in the example is the blockchain technology. Trade is the backbone of the economy. A key reason why money exists is for the purpose of trade. Trade constitutes a large percentage of activity, production and taxes for various regions. Any savings in this area that can be applied across the world would be very significant. As an example, look at the idea of free trade. Prior to free trade, countries would import and export with other countries, but they had a tax system that would tax imports to restrict the effect that foreign goods had on the local country. After free trade, these taxes were eliminated and many more goods were produced. Even a small change in trade rules had a large effect on the world’s commerce. The word trade can be broken down into more specific areas like shipping, real estate, import/export and infrastructure and it is more obvious how lucrative the blockchain is if it can save even a small percentage of costs in these areas.